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Frequently Asked Questions
OrdersWhat type of credit cards can I use to make an online purchase? At Creativity Boutique we accept Visa and MasterCard, and Discover debit and credit cards. All credit cards must be drawn on US funds. Can I order by fax or phone? Yes! We provide alternate order and payment methods. By Phone:
By Mail:
By Fax:
How can I track the shipment of my order? Tracking your order is easy. Once a shipment is processed, Creativity Boutique will send you an email with a USPS tracking number and your shipment can be tracked directly on the USPS Website You can also log into your account to view the shipping status of an order. Can I receive special discounts for Creativity Boutique products? Yes, of course! When you sign up as a Creativity Boutique member you are eligible to receive our online store coupons to use with your future online purchases. How do I use a Creativity Boutique coupon? It so easy to redeem a Creativity Boutique coupon! Just shop online and place your items into the shopping cart. At checkout, enter the coupon code in the coupon field. Your discount is automatically calculated. Is my online order secure? The Creativity Boutique website utilizes strict precautions and the latest web security technology to safeguard the information transmitted and stored on our servers. We use Secure Socket Layers (SSL) for encryption and transmission of information during checkout and account sign in as well as firewalls and other server security measures to maintain the privacy and security of your information. Is sales tax applied to my order? Currently, sales tax only applies to those orders that are shipped to Florida. What happens if I order an out-of-stock item? We’ll notify you of an out-of-stock item soon after your order is received. There are no additional shipping fees for out of stock items. Some of our items are very popular and sell out quickly. Please be patient we’ll be sure the item gets to you as soon as possible. How do I redeem a Creativity Boutique gift certificate? It’s so easy to redeem a gift certificate! Just shop online as usual and at checkout enter in your gift certificate number in the gift certificate field. NOTE: Please be aware that partial gift
certificate redemptions are not allowed. Be sure to use up your entire gift
certificate. If you spend less than the gift certificate amount there are
no additional charges, but you cannot reuse the remaining amount. If you
spend more than the gift certificate amount you will only be charged the
balance of your order.
What if the item I receive is damaged? We make every effort to ensure that are products are shipped out in excellent condition but there are occasions where an item is damage and therefore we want to make it easy for you to return a damaged item. To ensure proper credit of your account follow these instructions:
PLEASE NOTE:
Once I’ve placed my order can I cancel it? Orders placed with Creativity Boutique go directly to the system for immediate processing and it is unlikely that we will be able to stop the shipment process. All orders can be return by following the return policy rules (see below). If you think it may not be too late to cancel then email our Customer Service department immediately and we’ll see if we can put a stop on the order even though it is unlikely after a certain point in the processing. Have your order number and all order information available when emailing Customer Service at .ReturnsCan I return an item? Yes. You may receive a full refund on merchandise returned within 30 days of the original invoice/receipt.
PLEASE NOTE:
ShippingDo you ship orders to international locations? Creativity Boutique will ship your order to an international address BUT to purchase the items you must use a credit card or money order drawn on US funds. If you have questions on international orders, please email . How can I track the shipment of my order? Tracking your order is easy. Once a shipment is processed Creativity Boutique will send you an email with a USPS delivery confirmation number and your shipment can be tracked directly on the USPS Website. You can also log into your account to view the shipping status of an order. What is the cost of shipping? Shipping is calculated based on weight and distance and varies depending on your order. There is a minimum shipment charge of $5.00. Our preferred mode of shipping is the Unites States Postal Service and our packages are sent via Priority Mail making delivery time between 2 and 4 days for most in-stock items. How long does it take to receive an order? Most orders are shipped within 1 to 3 days. You will be notified when your order has shipped and if there is a delay with one of your products we will inform you as soon as possible. Can a customer service representative help me with my order? Of course! A Creativity Boutique representative is here to help you with your questions Monday through Friday from 8:00 am to 3:00 pm Eastern Standard Time. What about items that are sent to undeliverable locations? Please make certain that the shipping address information is correct on your orders. USPS will do its best to deliver all packages. Creativity Boutique is not responsible for delivery charges that are a result delivery non-receipt delivery or incorrect address information. MembershipWhat are the benefits of creating a Membership account with Creativity Boutique? Becoming a member of the Creativity Boutique has its privileges! Savings - You will
have the opportunity to receive periodic discount coupons.
Product Updates - We’ll keep you informed
on the latest products in our store as well as sale and clearance items.
Easy Check Out - Speed up your return
shopping experience by having your shipping and contact details stored in
your member account so that there is less typing to do.
What is my User Name and how can I retrieve my password? Your username is always the email account you used when making your order. To retrieve a lost password:
Your password will be mailed to your email address.
How do I unsubscribe from the Creativity Boutique email list? You can unsubscribe two ways.
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